Our Policy

At INDIVIDUAL, we are committed to providing our customers with an exceptional shopping experience. Our policies are designed to be transparent, fair, and customer-friendly. Please take a moment to familiarize yourself with our policies to ensure a smooth and enjoyable shopping journey.

1. Shipping and Delivery:

• We strive to process and ship orders promptly.
• You can track your order's progress using the provided tracking number.

2. Privacy and Security:

• We prioritize the security of your personal information and adhere to strict data protection standards.
• Your information will never be shared or sold to third parties.

3. Payment Options:

• We offer secure payment options, including PayPal, America Express, Shop Pay, Apple Pay, Visa, Master card, Google Pay, and Meta Pay.
• Your payment information is protected, and transactions are encrypted for your security.

4. Size and Fit:

• Use our comprehensive sizing guides to find your perfect fit.
• If you have questions, our customer support team is here to assist you.

5. Quality Guarantee:

• We take pride in the quality of our products.
• If you receive a damaged or defective item, please contact us for a prompt resolution.

6. Feedback and Support:

• We welcome your feedback and inquiries.
• Reach out to me at zaythe@individu.al